ENGLISH
Terms & Conditions
We accept payment at the order, by credit card, bank transfer and Paypal
Our guaranteed shipping term is 7 days from the orders/payments.
We send the goods by express courier and supply the tracking number to the customer.
For the satisfaction of our customers, we give a great quantities of variants of colour and materials, for this all our products are Custom made and cannot be returned for refund or credit.(Italian law about "conditions of sales and returns" You can find the law as "DECRETO LEGISLATIVO 21 febbraio 2014, n. 21, art. 59 letter C.)
We accept to refund only if we made an error in processing the order and it is returned within 7 business days of customer receipt as per tracking records. All the costs of shipments and/or Customs fee are of the customer. Contact us before to return products and wait for our email of authorization. We refund the cost the products only and by bank transfer, within 5 days. Please let us know your bank details in the documentation sent us.
Privacy Policy
Informations provided by customer is considered confidential and utilized for internal and law purposes only. We don't use the provided data for direct or indirect advertising.
See extended version of our privacy policy at the link PRIVACY You can also contact us at the email info@woodcompany.com
Limited Warranty
The warranty on our products remains in effect for 2 years (1 year if the buyer is a company) from the date of the first consumer purchase. Wood Company Italy protects the original owner: The original, dated bill of sale is required whenever warranty service is required. Please have this available before making contact..
Limitations of Warranties
Wood Company Italy liability is limited to the repair or replacement at our option, of any defective product and shall not include incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty does not cover:
1.products without a legitimate dated proof of purchase
2.products whose identification markings have been removed, altered, effaced or made unreadable
3.damage caused by abuse or misuse, improper assembly, improper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non compatible components, improper repairs, and more generally anything which is not a material or manufacturing defect.
4.UV rays effects (colors fading)
5.the effects of saline environment
6.re-painted products (also partially)
7.products modified in any way
8.shipping damage (the forwarder is responsible)
Return Authorization - Shipments
If you need to return a product to Wood Company Italy, you need before to request a formal Return Authorization. The shipping cost to Wood Company Italy are at customers charges.
For more information on warranties not covered here, please contact us at the addresses below::
Wood Company Italy
Via C. Zatti 21
42122 Reggio Emilia
Italy
Email: info@woodcompany.com
